Last Updated: 11-Apr-2026
At NexMsg (www.nexmsg.in), we strive to provide reliable and efficient communication services. This Refund Policy outlines the terms under which refunds may be granted.

1. General Policy
• All purchases made on NexMsg are non-refundable, except as specifically mentioned below
• By purchasing our services, you agree to this refund policy

2. Eligible Refunds
Refunds are applicable only in the following cases:
✅ Undelivered Message Credits
• Refunds will be provided for undelivered message credits, as reflected in system reports
• The refund will be processed in the form of:
   • Wallet credit, or
   • Adjustment in future services

3. Non-Refundable Cases
Refunds will not be provided in the following situations:
• Messages marked as delivered or processed
• Account suspension due to policy violations or misuse
• Incorrect data provided by the user (invalid numbers, wrong targeting, etc.)
• Delays caused by telecom operators, WhatsApp, or third-party services
• Change of mind after purchase

4. Refund Request Process
• Users must raise a refund request within 7 days of the transaction
• Requests must include:
  • Transaction details
  • Campaign/report reference
📧 Send requests to: info@nexmsg.in

5. Processing Time
• Approved refunds will be processed within 5–10 business days
• Refunds will be credited to:
  • Original payment method (if applicable), or
  • NexMsg wallet balance

6. Compliance & Fair Usage
• Refunds are subject to verification and compliance checks
• NexMsg reserves the right to approve or reject refund requests based on usage and logs

7. Service Nature Disclaimer
Our services depend on third-party providers (telecom operators, WhatsApp, APIs).
We do not guarantee 100% delivery, and services are provided on a best-effort basis.

8. Contact Information
For refund-related queries:
📧 Email: info@nexmsg.in
🌐 Website: www.nexmsg.in